Step 1: Cancel Active Membership
Locate the "Cancel Membership" button on the member’s profile or membership page.
Click on the button to cancel the current active membership.
Step 2: Adjust Invoice
Open the invoice associated with the membership charge.
Click on Payment Applied to view the list of charges.
Deselect the Membership Charge from the list.
Save the credits to allocate them for future use.
Step 3: Void the Membership Charge
Locate the membership charge on the invoice.
Void the charge to ensure it is no longer active in the billing system.
Step 4: Create a New Membership Charge
Go to Charges page.
Add a new charge for the Membership Subscription.
Step 5: Apply Payment for the New Subscription
Go to the Invoice page.
Add a payment to cover the new membership subscription charge.
Select the Payment Date, which will determine the new renewal date for the membership.
Check the option to Apply Credits to use any saved credits from Step 2.
Save the invoice to finalize the payment and renewal date.