Overview
If your business isn’t appearing in our Google review integration, it might be due to how your Google Business Profile is configured. Specifically, businesses registered as Service Area Businesses (SABs). To resolve this, you can adjust your profile to a storefront business with a visible address. Here’s how:
Steps to Change Your Business Profile if it is a SAB:
Sign In to Your Google Business Profile:
Visit Google My Business and sign in with your account credentials.
Access Your Business Information:
Once logged in, select your business listing.
Edit Business Address:
Navigate to the ‘Info’ section.
Click the pencil icon next to the address field.
Enter your business’s physical address. Ensure this location is where you can receive customers.
Remove Service Areas (If Applicable):
If you’ve previously set service areas, you might need to adjust or remove them.
In the ‘Info’ section, click the pencil icon next to the service area field.
Clear existing service areas or adjust them as necessary.
Verify Your Business:
After updating your address, Google may require re-verification of your business.
Follow the on-screen prompts to complete the verification process, which might include receiving a postcard at your new address.
Confirm Changes:
Once verified, ensure your business information is updated correctly across Google services.
Steps to Update Your Business Category:
Sign In to Your Google Business Profile:
Visit Google My Business and sign in with your account credentials.
Access Your Business Information:
Once logged in, select your business listing.
Edit Business Category:
Navigate to the ‘Info’ section.
Click the pencil icon next to the ‘Category’ field.
Select the most relevant specific category:
Google Business Profile requires you to choose from pre-defined categories (like "Restaurant" or "Hotel")
Most business-related categories will automatically show on the Integration
Add additional relevant categories:
You can select up to 10 categories for your business
Primary Categories
Acupuncturist/Chiropractor (most specific and recommended as primary)
Traditional Chinese Medicine Practitioner
Alternative Medicine Practitioner
Additional Categories to Consider
Health & Wellness Service
Medical Spa (if applicable)
Pain Management Physician
Holistic Medicine Practitioner
Complementary Medicine
Medical Clinic
Wellness Center
Save Changes:
After updating your categories, click ‘Apply’ or ‘Save’ to ensure the changes take effect.
Important Considerations:
Physical Presence: Ensure your business location is staffed during business hours and can accommodate customer visits.
Compliance: Adhere to Google’s guidelines for representing your business. Misrepresentation can lead to profile suspension.
Update Other Platforms: After making changes, update your business information on other platforms to maintain consistency.